Wake Up Calls

Use to track guest requests for a wake-up call at a specific time. Wake-up calls can be placed and tracked manually in Front Office → Wake Up Calls.

Contents

Field definitions
Set a wake up call
Complete a wake up call
Edit or delete a wake up call
Filter wake up calls by status or time frame
View wake up calls for a selected date
Search all scheduled calls
Change the number of wake up calls displayed per page

Field definitions

Field	Description
Frequency	The interval which a wake-up call is scheduled to occur.
Once	Call is set to happen once, at the specified time.
Daily	Call is scheduled for the same time, each day of the guest's stay.
Weekly	Call is scheduled at the same time, on the same day of each week of the guest's stay.
Wake up Call Status	The state of a scheduled wake-up call.
Scheduled	Wake-up time is scheduled to take place at a later time. Note: When editing a schedule, the Scheduled drop-down cannot be modified and is grayed out.
Answered	Wake-up call was placed, but the call was not answered,
Cancelled	Wake-up call was placed and answered.
Not Answered	The wake-up call was cancelled.
System Failure	The wake-up call did not complete due to a system error. *This option is only relevant for properties with an wake-up call interface in place.

Set a wake up call

Select Add New to add a new wake-up call for a guest.
Click Request by guest name or room no. to search for a room number or guest name.
Click the appropriate guest/room.
Click Time drop-down menu and select the requested call time.
Click Frequency to choose the frequency of the call. The options are:
1. Once - Call is set to happen once, at the specified time.
2. Daily - Call is scheduled for the same time, each day of the guest's stay.
3. Weekly - Call is scheduled at the same time, on the same day of each week of the guest's stay.
Click Date Selected to type in the date the call is requested for or click the calendar to choose.
Click Add New Call to add the wake-up call.
Click Cancel to exit without setting the wake-up call.

Complete a wake up call

Complete the call.
Record the call result by selecting the appropriate status from the Status drop-down menu.

Edit or delete a wake up call

Select the pencil icon to edit the Date, Time, or Status fields.
Select Cancel to cancel editing, or select Save to save edits.
Select the trash icon to delete wake-up call. A message displays to confirm that you want to delete a wake up call and that the action cannot be undone.

Filter wake up calls by status or time frame

Select Filter to request a specific set of wake-up calls.
Select the Wake-up Call Status to be shown. Options are:
1. Scheduled
2. Not Answered
3. Answered
4. Cancelled
5. System Failure
6. Show Failures
  1. Failed wake up calls display. To retry, click Sync failed messages.
7. Filter calls by a specific time frame by choosing the From Time and To Time from the drop-down menus.
Return to the wake-up call screen to view the selected wake up calls.
Click Clear to clear all filters.

View wake up calls for a selected date

Type the date in the Date Selected field, or click the calendar to choose the date.

Search all scheduled calls

Enter guest name or room number to search all scheduled calls.

Change the number of wake up calls displayed per page

Click the Results drop-down, and select a number.

Options are: