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© 2026 Aven Hospitality. All rights reserved. |
Use the AR Account page to modify an accounts receivable account. From the AR Account page, you can perform the following actions:
The Aging tab shows the unpaid invoice balances for an account along with the duration for which they’ve been outstanding.
Note: Un-applied payments display in the Aging tab from the original date of the charge.
To view the unpaid invoices, navigate to Accounting → Accounts Receivable. Open the desired account receivable account by selecting the account's link in the ID column, and click the Aging tab.
To filter the view for the AR account, click Filter to invoices for an account by:
All Transactions
Open Transactions
Closed Transactions
Date Range
To edit the AR account details:
Select Edit Account Details.
Make the required updates in the Company Info and Contact Info sections.
Click Save.
To connect a company profile to the AR account:
Click Edit Account Details. The Edit AR Account window displays.
If no company profile is assigned to the AR account, click Assign. If a profile is already assigned, click Change to assign a different profile. The Find a Company window displays.
Enter the company profile information in the Search Criteria fields, and click the Search button. The Search Results display.
Click Select to select the company. The Connect this company profile to the AR Account pop-up displays.
Select Do not populate account fields with company information radio option to keep the AR account details; or select Override the account fields with company information radio option to update the AR account details with the company profile details.
Click Assign.
Click Save.
To post charges to the AR account:
Click the blue hyperlink in the ID column for the desired account to open it.
Select the Ledger tab.
Click Post.
Select Batch Charges.
Select the code information from the Code drop-down.
Enter the charge amount in the Amount field.
Click the Add Taxes and Fees checkbox if the charge is NOT to be taxed..
Enter any Comments.
Note: Comments can be updated once the charge is posted by selecting the drop-down caret from the Actions column. Edit the text in the Comments box, then click anywhere outside of the box to save your updates.
(Optional) Click Add Another Charge to post an additional charge.
Click Post Charges to post all charges to the account.
Note: Click the drop-down caret in the Actions column to view the Payment History for the invoice.
To post a payment to an AR account:
Click the blue hyperlink in the ID column for the desired account to open it.
Select the Ledger tab.
Click Post.
Select Single Account Payment.
Enter the charge amount in the Amount field. Enter a positive amount to post a payment or enter a negative amount to correct a payment.
Select the Payment Method from the drop-down.
Enter any Comments.
Note: Comments can be updated once the charge is posted by selecting the drop-down caret from the Actions column. Edit the text in the Comments box, then click anywhere outside of the box to save your updates.
If a credit or debit card was selected as the Payment Method, select the Terminal from the drop-down.
Click Enter Card Manually to type in the card information, or click Send to Payment Device to swipe the credit card to add the information.
Note: Enter Card Manually is disabled for some restricted card types.
If other payment type, click Post Payment to post all charges to the account.
Note: Click the drop-down caret in the Actions column to view the Payment History for the invoice.
After negative charges or payments are posted, you can apply the credit to an invoice or multiple invoices.
Click the vertical ellipses icon in the Actions column.
Select Apply Payment from the drop-down.
Click the checkbox(es) beside the invoice(s) to apply the charge.
Click the Apply Payment button.
Note: The Applied and Remaining Balance columns auto-populate to reflect the changes. Click the drop-down caret in the Actions column to view the Payment History for the invoice.
After payment is applied, you can un-apply the payment(s) from the invoice(s) if your user has the access point granted in the SynXis Central Reservation System. Reference the Access Point Assignment topic in the SynXis CRS Help for more information on this access point.
Click the vertical ellipses icon in the Actions column.
Select Un-Apply Payment from the drop-down. The Un-Apply Payment window displays showing the list of invoices from which to un-apply the payment.
Click Yes.
Note: The Applied and Remaining Balance columns auto-populate to reflect the changes. Un-applied payments are displayed in the Payment History for the invoice. Click the drop-down caret in the Actions column to view the Payment History.
To view the credit card log:
Click the blue hyperlink in the ID column for the desired account to open it.
Select the Ledger tab.
Click View Credit Card Log to view all past payments posted to the account.
The following subtopics are related to print options for AR statements.
Use the Print icon to print statements.
Check the boxes for the invoices you wish to print.
Click the printer icon.
Select Print Statements.
Click Print on the pop-up window to print invoices.
When using Print Statements with Folio a summary of invoices (actual statement is on the first page) and continuing pages will have the corresponding guest folio’s in the order of the invoice.
Check the boxes beside the invoice you wish to print.
Click the printer icon.
Select Print Statements with Folio.
Click Print on the pop-up window to print invoices.
Use Bulk Print History to access generated documents. You can view the status of and retrieve printed statements.
Click the printer icon.
Select Bulk Print History. A pop-up opens and displays bulk print time and details with a print option.
Note: The Bulk Print files are available to print up to 24 hours.
The following subtopics are related to email options for AR statements.
To email statements for an AR account:
Check the boxes on the invoices you want to email.
Click the envelope icon.
On the pop-up, enter the Contact Email.
Click Add Email to add a second email.
Click Send to email.
When using Email Statements with Folio a summary of invoices (actual statement is on the first page) and continuing pages will have the corresponding guest folio’s in the order of the invoice.
Check the boxes for the invoices you wish to email.
Click the envelope icon.
Select Envelope Statements with Folio.
On the pop-up, enter the Contact Email.
Click Add Email to add a second email.
Click Send to email.
Use Email History to access generated documents. You can view the status of and retrieve emailed statements.
Click the envelope icon.
Select Email History.
You can sort the invoices list on a single AR account. Once sorted, the sort order will be retained when printed or emailing the invoice.
Click the column head for any column.
The arrow indicator on the column heading reflects the sort order of the column.
Arrow Up- Ascending (A→Z)
Arrow Down- Descending (Z→A)
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© 2026 Aven Hospitality. All rights reserved. |