SynXis Property Hub Help
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  2. Setup >
  3. Property Hub Configuration >
  4. Front Desk Settings >
  5. Check-in/out

Check-in/out 

Use to set and/or modify the property's default check-in/out settings. Navigate to Setup → Property Hub Configuration → Front Desk Settings - Check-in/out.

Contents

  1. Check-in
  2. Hotel check-in policy
  3. Incidentals
  4. Check-out
  5. Hotel check-out policy

Check-in

Enable or disable the following checkboxes:

  1.  Auto-assign rooms at check-in:

    1. (Default) Leave the checkbox selected to allow the system to automatically assign rooms during check-in. Additional configuration may be required in Reservation Settings.

    2. Disable the checkbox to manually assign rooms.

  2. Perform sale at check-in:

    1. (Default) Leave the checkbox blank to perform the sale at a later time.

    2. Enable the checkbox to perform the sale when the guest checks in.

      Note:  When the Perform sale at check-in checkbox is enabled, SynXis Property Hub posts sales at check-in and again once the Max Auth Days field (configured in the Payment Interface page) limit expires. For example, if the Max Auth Days (N-1) field is set to 8, the system posts sales at check-in and then posts sales once more on days 7, 14, and 21 as authorized. 

  3. Display Manage Payment Methods after completing an individual reservation creation:

    1. (Default) Leave the checkbox blank to disable the Manage Payment Methods section after a new reservation is created. Manage Payment Methods is not displayed for bulk check-in or check-out.

    2. Enable the checkbox to display the Manage Payment Methods section after a new reservation is created. 

  4. Display Manage Payment Methods after completing an individual reservation check-in: 

    1. (Default) Leave the checkbox blank to disable the Manage Payment Methods section after a reservation checks in. Manage Payment Methods is not displayed for bulk check-ins or quick check-ins from the Guest Board.

    2. Enable the checkbox to display the Manage Payment Methods section after a reservation checks in. 

  5. Print the registration card during check-in:

    1. (Default) Leave the checkbox blank to manually select the registration card for print.

    2. Enable the checkbox to automatically open the registration card print preview upon guest check-in.

  6. Assign a default receivable account to handle reimbursements for reservations with reward rates:

    1.  (Default) Leave the checkbox blank if not configured for points and cash reservations.

    2. Enable the checkbox to assign a default account for points and cash reservations. 
      Once enabled, you can select the Select or Find Account drop-down. Enter the account name or number to select the account. 

      Note:  When assigning a default receivable account for points and cash reservations, SynXis Property Hub displays only the cash portion of the reservation for the room charges in Front Office → Guest Board → Guest Stay Record - Guest Folio.

Hotel check-in policy

Select the standard check-in time for your property from the Check-in time drop-down.

Incidentals

Configure your hotel's incidentals policy. Enable or disable the following checkboxes:

  1. Collect incidental authorization at check-in:

    1.  (Default) Leave the checkbox blank to have the policy exclude the need to collect an authorization upon guest check-in.

    2.  Enable the checkbox to have the policy include the need to collect an authorization upon guest check-in.

  2. Select cadence for posting incidental authorization:

    1. (Default) Select Per Night for posting of the incidental authorization for each night.

    2. Select Per Stay for posting of the incidental authorization for each stay reservation.

  3. Select amount for incidental authorization:

    1. (Default) Select Percentage to select a numerical percentage of the authorization amount.

    2. Select Amount to type in the amount in US dollars for the authorization.

Check-out

  1. Allow check-out with a balance:

    1. (Default) Leave the checkbox blank to prohibit a guest from checking out with a balance on their folio.

    2. Enable the checkbox to allow the guest to check out with a balance.

  2. Print the guest folios during check-out:

    1. (Default) Leave the checkbox blank to manually print guest folios after check-out.

    2. Enable the checkbox to automatically open the guest folio print preview upon guest check-out.

Hotel check-out policy

Select the standard check-out time for your property from the Check-out time drop-down.

 

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