Guest Stay Record

The Guest Stay Record is the central hub for managing the different aspects of a guest reservation.

You can manage several aspects of a guest's reservation from this page. Below are points of configuration for the Guest Stay Record page. Click the links to learn more about the topic:

Manage payment methods

Once a reservation is successfully created or checked in from the Walk In, Guest Board, or Create Reservation page, the Manage Payment Methods window displays in the Guest Stay Record page.

Note: The Display Manage Payment Methods after completing an individual reservation creation and Display Manage Payment Methods after completing an individual reservation check-in checkboxes must be enabled at Setup > Property Hub Configuration > Property Settings - Check-in page for the window to display. The Manage Payment Methods window does not display if the primary payment method is not a credit card or VCC.

Click the chevron down arrow to view details about the payment method.

Note: The Manage Payment Methods window displays an expanded view automatically if the primary payment method is VCC.

Click the notepad icon to view special instructions, if applicable.
Edit the Project Number, if needed.
Click the Add New drop-down arrow to add a new payment method, if needed.

Note: If the primary payment method is a VCC and Room and Tax are configured as allowed charges, a warning message displays to collect an additional form of payment.
1. Select the payment method from the drop-down.
2. Click Add.
Click Update, or click Cancel to exit the window and return to the Guest Stay Record page.

Additional information

Action buttons by reservation status

Field	Description
Terminal
Encoder

The action buttons on the Quick Info Reservation Bar vary depending on the reservation status.

Reservation Status	Available Action Buttons
Reserved	Assign Room, Modify, Cancel, Issue Key, Copy Res, Res Details, View Change Log
Arrival	Check-In, Assign Room, Cancel, Issue Key, Copy Res, Res Details, View Change Log
In House (Day of Arrival)	Change Room, Undo Check-In, Check-Out, Issue Key, Copy Res, Res Details, View Change Log
Stay Over	Change Room, Check-Out, Issue Key, Copy Res, Res Details, View Change Log
Due Out	Check-Out, Modify, Issue Key, Copy Res, Res Details, View Change Log
Checked-Out (Departed Today)	Undo Check-Out, New Reservation, Issue Key, Copy Res, Res Details, View Change Log
Checked-Out (Day after departure +)	New Reservation,Copy Res, Res Details, View Change Log
Wait list	Confirm Reservation, Copy Res, Res Details, View Change Log
Cancelled	New Reservation,Copy Res, Res Details, View Change Log
No Show	New Reservation,Copy Res, Res Details, View Change Log

Guest Stay Record field definitions

Field	Description
Add-On	An additional product or service other than the room that can be added to the reservation.
Check-in	The day the reservation begins. Defaults to the current date; can be modified.
Check-out	The departure date of the reservation.
Rate Plan	Rate plans define the product prices over a date range or season.
Daily Breakdown	Shows the rate ad rate plan for each day of the reservation.
Duplicate key	Will make an additional key to the room, without deactivating any existing keys.
One-Time Key	One time use. The key will be deactivated after the first time it is used.
Override	Used when selecting a rate plan that is not the default plan for the particular date.
Market	Used to track the source of business. Examples: Business, Negotiated, Complimentary
New Key	Choose new key to issue a key at check in. Issuing a new key will deactivate any existing keys made for the room.
Source	Used to track the source of business. Examples: Booking Engine, Phone, Walk-in.